If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 7 working days from date of delivery for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories.

Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.

 
You must notify us of your intention to return the goods by calling our National Customer Support Centre within 7 working days from the date of delivery.

Please note :

You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only.

Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds :

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
 

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.

Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as listed below.

Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.